Grievance Redressal & Support
Official contact desk under Information Technology Rules
In accordance with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, the name and contact details of the Grievance Officer are provided below.
Grievance Officer
Grievance Officer
Official Nodal Contact for legal and privacy inquiries
Email: [email protected]
User Support Desk
Customer Support
For score inquiries, feedback, and technical support
Email: [email protected]
Response Timeline
We acknowledge grievances within 24 hours of receipt and endeavor to resolve all reported concerns within 15 working days in compliance with applicable statutory norms.